Domino’s Pizza Company
Domino’s Pizza Company Multi-Function Printer Fleet Management
Domino's Pizza has over 8,000 outlets in 61 international markets.
Capricorn Diversified Systems was contracted to provide Xerox Multi-Function Printing technology throughout Domino’s Pizza World Resource Center in Ann Arbor Michigan as well as their Distribution Centers, General Management and Regional offices across the United States.
The contract was awarded after an extensive competitive bidding process with thorough product testing, client needs analysis, training and support services. Consolidation of the existing printer fleet showed significant savings while providing additional functionality and color capabilities that were not available on their existing fleet. The execution of this contract between Xerox and Capricorn Diversified Systems was achieved by delivering this solution through a partnership with AccessOne Capital Group as the financing provider for a complete offering at a monthly fee that includes product, supplies, training and services.
The Xerox product offering includes a large number of Work Center Multi Function Devices with Color Printing, Scanning, Copying, Faxing, Emailing and Finishing capabilities.
The success of this printer Fleet Management Program has been validated through positive customer satisfaction surveys, follow-up training initiatives and overall technical assistance.
Chrysler
Chrysler Corporation Auto Show Web Kiosk Project
One of the big three automotive companies needed to provide internet web access to their web sites through the use of kiosks set up at the North American Auto Shows and National Auto Dealer conferences throughout the United States.
Capricorn Diversified Systems provided network engineers along with computer systems, wide area network connections and support throughout the country to Chrysler at shows and conferences with connectivity to six web sites being hosted in Detroit.
The success of this offering was recognized as our staff provided support during international press week. Capricorn received outstanding praise from the Chrysler Auto Show executives.
Jackson County Intermediate School District
Jackson County ISD
Capricorn Diversified Systems, Inc. a leading provider of Information Technology products and services, in conjunction with Exinda Networks, has provided Jackson County Intermediate School District in Jackson, MI with an Exinda WAN Optimization Appliance. Exinda WAN Optimization Appliances allow for extensive traffic management capabilities to classify, monitor and optimize WAN performance. The appliances measure application response times and provide in depth analysis of applications. In addition, greater control is given to IT network administrators to monitor possible abuse of company networks.
Gerber Products
Gerber Products (Novartis)
Gerber began in 1928 on the production lines of the Fremont (Michigan) Canning Company. Gerber merged with Sandoz Ltd in 1994 and is now a part of the Novartis group of companies since 1996. Novartis, with approximately 68,000 people worldwide in over 140 countries, is headquartered in Switzerland.
A project was initiated to provide Help Desk Management and Network Management Tools in six locations throughout North America. Capricorn Diversified Systems provided consulting services along with procurement of the Magic Service Desk application and Sniffer Distributed Network Management tools. CDS was engaged to implement the help desk application at Gerber’s central site in Freemont, Michigan.
Capricorn Diversified Systems, Inc. provided engineering staff of certified project manager and engineers to configure the Microsoft Network Servers for applications and databases along with installation, customization, consulting, training and go-live implementation.
Our Capricorn engineers, to comply with the Food and Drug Administration’s (FDA) requirements for Validation, provided additional documentation for the process and procedures.
This project included a successful rollout of product and implementation of a server solution in addition to supplying the technical staff to install the application and train staff from all six locations.
After the initial implementation, Capricorn engineers have provided an upgrade of the application as an additional consulting engagement.
Henry Ford Health System
Henry Ford Health System Computer Roll Out and Support Project
The second largest health Service Company in Michigan with over $2 billion in revenue required the implementation of 2000 new IBM Desktop and Compaq laptop computer systems. This project included services to displace old systems, configure / install the new systems and provide desk side support services for over 14,000 devices.
Capricorn Diversified Systems was awarded a four-year contract with Henry Ford Health System to provide all facets of computer system and peripheral deployment, support and maintenance for over 14,000 devices. Capricorn was the exclusive provider of desktop computers, laptop computers and peripherals to Henry Ford Health System.
The agreement included product procurement, warehouse storage, system configuration, desktop delivery and installation and support services. Capricorn professionals developed a close working relationship with Henry Ford’s finance and purchasing departments in order to accomplish the project’s overall objectives.
The tools used to provide the above services included Peregrine Service Center, PeopleSoft, NAI Distributed Sniffer, Zen Works, EPM Project Management Software, and more.
The success with Henry Ford Health Systems is shown by Capricorn’s involvement in project planning and development at all levels along with ahead of schedule implementation of projects. Our professional approach to problem resolution also played a key role in the successful completion of this project.
InterOne Marketing
InterOne Marketing - (previously Ross Roy Communications, Inc.): TurnKey CapriCare
InterOne Marketing is a Bloomfield Hills based advertising agency, supplying services to Daimler-Chrysler Corporation. The company was behind the technology curve with outdated desktop computer systems, applications, infrastructure, server technology and a limited support staff. Their inventory consisted of 750 systems, Apple Macintosh computers and a limited supply of laptop computers. Various outdated applications were also being supported by a helpdesk staffed by only two people.
Capricorn Diversified Systems engaged in a three year CapriCare contract that included project managers, certified network engineers, a Unix system engineer, Helpdesk engineers, service technicians and a business administration engineer.
The contract involved strategic planning, consulting services, vendor management, image creation, white papers, infrastructure development, installation / support application servers, procurement / implementation of web servers, desktop computers, software, help desk and networking support services. This turn-key CapriCare solution provided project management and technical resources while displacing obsolete systems, replacing them with standard desktop computers, updated Apple Macintosh systems, new server technology and an on-going help desk support staff.
Our success was realized by providing and growing a complete information systems support staff and managing, not only day-to-day activities, but also participating or running projects that directly defined the success of our client’s business. Some of the projects we were involved with included application development for ISO-9000 certification, call center management with the implementation of new phone switch technology, complete project management / implementation of servers and a successful roll-out of over 600 new desktop, laptop and Macintosh computer systems.
Mercy Health System
Mercy Health Systems Facilities Management Contract
The Mercy Health Systems corporate office in Farmington Hills, Michigan required a new vendor to provide facilities management (PC help desk and networking support) for over 800 users and 10 servers. Their previous suppliers had left with over 300 open issues and a server migration that was flawed.
Capricorn Diversified Systems provided a contract for facilities management which incorporated network engineers, project managers and help desk support technicians. This staff provided network support and installation of personal computer systems, applications, consulting, desktop management tools and overall support of the end-user community.
Capricorn’s experienced professionals successfully stabilized the network and kept help desk issues manageable. At contract end, Capricorn turned the support program over to Mercy’s internal staff while remaining available to assist in the successful transition.
National City Bank
National City Bank Intel LanDesk Management Consulting Project
National City is One of the largest banks in the Midwest with over 6000 employees. They required centralized remote desktop management using the Intel LanDesk suite from a central location in Cleveland, Ohio.
Capricorn Diversified Systems was contracted to provide the bank’s information systems department several network project engineers with a clearly defined statement of work. The project included development of a project plan for the implementation of the desktop management application, writing a test plan and beta testing the implementation.
With several additional tasks added that were outside the scope of the contract, Capricorn’s professional staff completed the project as defined by our client on time and in budget.
Pfizer
Pfizer Inc. is a research-based, global pharmaceutical company started in 1849. They discover and develop innovative, value-added products that improve the quality of life of people around the world and help them enjoy longer, healthier, and more productive lives. The company has three business segments: health care, animal health and consumer health care. Their products are available in more than 150 countries.
With a combined budget of $4.7 billion in research and development this year alone, the new Pfizer boasts the industry’s largest pharmaceutical R&D organization: Pfizer Global Research and Development (PGRD).
From PGRD’s new world headquarters in New London, Connecticut, to major research campuses in Ann Arbor, Michigan; Fresnes, France; Groton, Connecticut; La Jolla, California; Nagoya, Japan; and Sandwich, England, to numerous satellite research centers around the world, PGRD works tirelessly to find new cures. Alliances with more than 250 partners in academia and industry strengthen their leadership in science and biotechnology.
A project was initiated to provide and deploy Help Desk management tools to support the Ann Arbor, Michigan campus. Capricorn Diversified Systems provided consulting services along with procurement of the Network Associates Magic Service Desk application tool.
Capricorn Diversified Systems, Inc. provided an engineering staff of certified NAI project manager and engineers to configure the Microsoft and Netware Servers for applications and databases along with installation, customization, consulting, training and go-live implementation.
This project included a successful rollout of product and deployment of two technical staff over 2 weeks to install the application and train staff. After the initial implementation, Capricorn engineers have returned to provide an upgrade to the application in additional consulting engagement.
R.L. Polk & Co.
Polk has served the automotive industry for nearly 80 years and is the longest standing curator of automobile records in the United States. Founded in Detroit in 1870, Polk launched its motor vehicle statistical operations in 1922 when the first car registration reports were published. It now provides automotive solutions to nearly every segment of the motor vehicle industry as an analytical consultant and statistician, as a provider of database-marketing services and as a supplier of vehicle histories.
Polk operates in offices and production facilities around the world including the United States, Amsterdam, Australia, Brazil, Canada, France, Germany, Holland, Mexico, Spain and the United Kingdom.
Over the past several years, RL Polk Corporation had tried several video conferencing systems. Although the equipment vendors provided state of the art equipment, the end result was disappointing.
Polk management realized they needed a company that could successfully design and implement a solution that would be seamlessly integrated into their internal network.
Capricorn Diversified Systems Engineers reviewed the existing system, interviewed users, and developed a requirements document. Our seasoned professionals then returned with a complete upgrade design plan.
Today, video conferencing plays an important role in conducting everything from board meetings to global planning sessions within the corporation.
Rush Trucking
Rush Trucking Network and Systems CapriCare Project
Rush Trucking is an extremely fast growing minority freight company based in South East Michigan that provides delivery of products to and from the major automobile manufacturers. Our client required network consulting to implement and support a new wide area network with connectivity to seven locations throughout the United States. Additional support was required in providing connectivity to their automotive manufacturing clients.
Capricorn Diversified Systems provided a complete turnkey CapriCare Solution by including the consulting, hardware and a full time on-site information systems engineer / manager. This program included a creative financing approach that combines the services with the hardware to offer a low monthly cost for a complete solution with a fixed price per seat.
Capricorn’s engineering staff implemented Rush Trucking’s new networking technology and extended the support agreement to include additional systems required in order to support the company’s growth.
St. John Health System
St. John Health System Network and System Rollout
St John Health Systems instituted a new patient information system that required a common user desktop interface and more robust server technology for its 2400 users. In addition a re-deployment of displaced systems after reconfiguration into remote physicians offices was implemented.
Capricorn Diversified Systems was contracted to supply a staff of network engineers and sever technical engineers. Capricorn delivered 2400 Dell desktop computer systems with standard specifications to reduce support issues. All systems were delivered from Capricorn Diversified Systems warehouse and configuration center in Farmington Hills, Michigan. These systems were configured and deployed over four months with project management being provided by both Capricorn and the hospital.
Capricorn’s engineering professionals completed a successful rollout of new servers and desktops.
In an additional engagement, Capricorn provided a technical staff of ten people to assist in the upgrade of the common application interface.
Tecumseh Public Schools
Tecumseh Public Schools service an area covering approximately 80 square miles and includes the City of Tecumseh and parts of the Townships of Adrian, Clinton, Franklin, Macon, Raisin, Ridgeway and Tecumseh. Tecumseh Public Schools has a student population of 3,200. It is located in Southeast Michigan between Ann Arbor, MI and Toledo, OH.
As part of Tecumseh’s growth, they built a new high school worth $33,000,000. Included in the building of the high school was the installation of a high performance infrastructure for voice, video and data. They called upon Plante & Moran to oversee their technology requirements for the new school. Plante & Moran, after working with the school district, submitted an RFQ for the infrastructure part of the technology. Capricorn Diversified Systems, Inc. was awarded the implementation for the Voice, Video and Data Infrastructure.
Our staff of experienced infrastructure professionals provided a Fiber backbone for the data between the MDF and three IDF’s. All classrooms were connected via CAT 5E cabling for the Data and Voice. All solutions included a 20-year warranty on the Voice and Data Infrastructure. We provided CAT 3 Copper backbone on the Voice as specified. All cable runs were tested and certified with complete documentation. On the video cabling, we provided a Trunk and Branch design with RG-6 plenum cable that meets the performance requirements of a modern broadband video system.
Capricorn’s flexibility in working with its clients changing needs provided an implementation that was on schedule and within budget. Capricorn’s installation team adjusted their schedule to be coordinated with the other trades on the construction site. We worked hard to stay on schedule and not disrupt others working on the site. The successfully completed installation met all of Tecumseh Public School’s technical requirements and Expectations.
Volkswagen
Volkswagen of America Sales Force Automation Project
The North American headquarters for one of the largest German automobile manufacturers required a custom configuration and rollout of over 70 laptop computer systems for their leasing group sales force.
Capricorn Diversified Systems was contracted to provide a complete turnkey delivery of laptop systems, applications and peripherals to Volkswagen’s national sales meeting in Phoenix, Arizona. The deliverables of this project included procurement of product, warehousing, configuration, delivery, training, service, support and financing of systems.
Capricorn’s deployment professionals were able to deliver the sales force program at Volkswagen’s national sales meeting on time. Our flexible approach to deployment ensured he success of the project.
Walled_Lake_Schools
Walled Lake is the leader in the use of Web based curriculum presentation and support. A combination of laptop computers and WiFi provides each classroom, student and teacher with immediate access to current curriculum, data archives, support materials and the Internet. The Walled Lake School District is comprised of 3 high schools, 4 middle schools and 14 elementary schools with over 15,000 total students. Elementary and middle schools provide fully integrated electronic curriculum and distance learning which is “first” in the state of Michigan.
Capricorn was awarded a contract to refine the Cisco ATM network design and configuration to meet the expanding needs of the district. We designed and installed gigabit technology with existing ATM architecture to allow a seamless transition from legacy systems to more advanced technology. In addition, we have provided design and technical support for their Network Server Systems.
Capricorn’s engineering staff created configuration and implementation standards for the appropriate Wireless Ethernet access point placement, power needs and network access. Utilizing the installed wireless systems, Capricorn was able to refine and streamline computer and peripheral configurations with fewer classroom interruptions while enhancing the students learning experience.
Capricorn provides major infrastructure support for the Walled Lake School District. Our engineering and field staff provides design and installation for the districts unshielded twisted pair, fiber optics and video presentation infrastructure.
We measure our success with Walled Lake Schools by Capricorn’s involvement in project planning and development at all levels along with ahead of schedule implementation of various projects. Capricorn’s flexibility and quick issue resolution both played key roles in the success of this project.
First National Bank
First National Bank Year 2000 Project
First National bank is a regional full service bank. In 1998, a new banking system was installed. The new system consumed the resources of the entire IT staff, diverting the staff’s attention away from Y2k assignments. These assignments ranged from assessment to implementation and testing.
Capricorn Diversified Systems, Inc. was engaged in a two-month contract with the bank that included a statement of work, deliverables and timelines. This contract included support of all systems and applications used by the bank such as network infrastructure, desktop computers, servers, routers, applications, ATM machines, security systems, elevators, vaults, HVAC systems, check sorter, etc.
Our on-site team consisted of a technical project manager, a local area network administrator, an analyst and an application engineer.
The objective was to provide assessments of all systems and applications, remediation, test script and test results for the Office of the Comptroller of the Currency (OCC).
The results of the project included a successful passing grade by the OCC as indicated by their report sent to the bank President and Vice President – Head of Operations.
Detroit Public Schools
The Detroit Public School (DPS) district is the largest public school system in Michigan. The district is home to over 90,000 students in 190+ school facilities. During the summer recess, DPS started a consolidation program for facilities and students. This consolidation included the disconnection of IT equipment in multiple locations.
Capricorn Diversified Systems was able to provide the know-how, management and man power for the IT equipment disconnection. The initial discussions of the project to implementation covered a little less than one week. Running on a tight schedule, we were able to dispatch multiple move teams over multiple locations. This included 17 sites spread across the city of Detroit. The total amount of IT equipment processed exceeded 1,800 units in a five day period.
Capricorn Diversified Systems had shown that it can mobilize a specialized force on short notice to multiple locations while managing to handle a large volume of work. In addition, multiple tiers of project management and supervision were employed to ensure a great outcome.
Acrisure Business Outsourcing Services, LLC
Acrisure Business Outsourcing Services, LLC (Acrisure) is a premier provider of PEO (Professional Employer Organization) services. Located in Grand Rapids, MI, Acrisure provides payroll and services to clients across the US. These services utilize technology to allow employers and employees access to Web-based information and give customers the upper hand in HR related areas.
In the last quarter of 2008, a decision was made by Acrisure to undergo a major transition within their business and IT infrastructure. Acrisure would be moving to a new building as well as migrating their data to a new network and servers. All of this had to occur with minimal downtime to payroll and other customer provided services. The additional deliverable requested was that all of this had to occur before the end of the year.
Capricorn Diversified Systems (Capricorn) was up to the challenge. From the beginning of the project, Capricorn was involved with all aspects of IT, including PC and server equipment, software and licensing, network equipment, low voltage wiring, data migration and project planning. We worked with Acrisure as well as various vendors and service providers to create a migration project plan that would meet Acrisure’s goals and assure a successful “first day”. To alleviate customer impact, Capricorn created a duplicate network at our facilities and prepped all server and network equipment. The actual cutover occurred over the New Year holiday around the clock to minimize downtime.
The move and migration was a success and Capricorn was able to introduce changes in business and IT that have helped Acrisure grow in their new environment.
