Gerber Products (Novartis)

Gerber began in 1928 on the production lines of the Fremont (Michigan) Canning Company. Gerber merged with Sandoz Ltd in 1994 and is now a part of the Novartis group of companies since 1996. Novartis, with approximately 68,000 people worldwide in over 140 countries, is headquartered in Switzerland.

A project was initiated to provide Help Desk Management and Network Management Tools in six locations throughout North America. Capricorn Diversified Systems provided consulting services along with procurement of the Magic Service Desk application and Sniffer Distributed Network Management tools. CDS was engaged to implement the help desk application at Gerber’s central site in Freemont, Michigan.

Capricorn Diversified Systems, Inc. provided engineering staff of certified project manager and engineers to configure the Microsoft Network Servers for applications and databases along with installation, customization, consulting, training and go-live implementation.

Our Capricorn engineers, to comply with the Food and Drug Administration’s (FDA) requirements for Validation, provided additional documentation for the process and procedures.

This project included a successful rollout of product and implementation of a server solution in addition to supplying the technical staff to install the application and train staff from all six locations.

After the initial implementation, Capricorn engineers have provided an upgrade of the application as an additional consulting engagement.