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Henry Ford Health System Computer Roll Out and Support Project

The second largest health Service Company in Michigan with over $2 billion in revenue required the implementation of 2000 new IBM Desktop and Compaq laptop computer systems. This project included services to displace old systems, configure / install the new systems and provide desk side support services for over 14,000 devices.

Capricorn Diversified Systems was awarded a four-year contract with Henry Ford Health System to provide all facets of computer system and peripheral deployment, support and maintenance for over 14,000 devices. Capricorn was the exclusive provider of desktop computers, laptop computers and peripherals to Henry Ford Health System.

The agreement included product procurement, warehouse storage, system configuration, desktop delivery and installation and support services. Capricorn professionals developed a close working relationship with Henry Ford’s finance and purchasing departments in order to accomplish the project’s overall objectives.

The tools used to provide the above services included Peregrine Service Center, PeopleSoft, NAI Distributed Sniffer, Zen Works, EPM Project Management Software, and more.

The success with Henry Ford Health Systems is shown by Capricorn’s involvement in project planning and development at all levels along with ahead of schedule implementation of projects. Our professional approach to problem resolution also played a key role in the successful completion of this project.