Mercy Health Systems Facilities Management Contract
The Mercy Health Systems corporate office in Farmington Hills, Michigan required a new vendor to provide facilities management (PC help desk and networking support) for over 800 users and 10 servers. Their previous suppliers had left with over 300 open issues and a server migration that was flawed.
Capricorn Diversified Systems provided a contract for facilities management which incorporated network engineers, project managers and help desk support technicians. This staff provided network support and installation of personal computer systems, applications, consulting, desktop management tools and overall support of the end-user community.
Capricorn’s experienced professionals successfully stabilized the network and kept help desk issues manageable. At contract end, Capricorn turned the support program over to Mercy’s internal staff while remaining available to assist in the successful transition.